Orders reach major cities in 2 to 4 working days and other cities in 3 to 7 working days. Remote areas can take 5 to 10 working days. Public holidays and bad weather may add a little time.

Delivery is Rs 200 within Sindh, Rs 250 for Punjab, Islamabad and Khyber Pakhtunkhwa, and Rs 300 for Balochistan, Azad Kashmir and Gilgit Baltistan. The exact amount appears at checkout before you place your order.

You can pay in cash when your parcel arrives, or pay in advance by bank transfer. Both options are shown at checkout.

You receive a confirmation by email. Once your parcel is handed to the courier, we send you the courier name and a tracking ID so you can follow it to your door.

Use the tracking ID we send you, or open the Order Tracking page and enter your order number and email address.

Yes. You can return a product within 7 days of delivery if it is the wrong item, arrives damaged or defective, or is not as described. It must be unused and in its original packaging with all tags and accessories. Opened fragrances, personal care items, sale items and customized items cannot be returned.

Send us your order ID with photos or a short video of the problem on WhatsApp or by email. We replace the item if it is in stock. Otherwise we refund you by bank transfer, mobile wallet or store credit within 3 to 7 working days. Delivery charges on cash on delivery orders are not refundable.

Yes, as long as your parcel has not been handed to the courier. Message us on WhatsApp with your order ID as soon as you can.

Please do not accept a parcel that is visibly damaged. Ask the rider to return it and send us photos, and we will arrange a replacement.